Shipping Policy

Dispatch

Our products are baked fresh and dispatched on the dates or within the timeframes shown on the relevant product page.

Estimated delivery dates are estimates rather than guarantees unless we expressly state otherwise.

You'll receive confirmation when your order has been dispatched where this functionality is available.

Delivery

Our bakes are perishable products and should be opened and stored according to the instructions provided with your order as soon as reasonably possible after delivery.

Please ensure someone can receive or retrieve your parcel promptly.

We cannot take responsibility for deterioration caused by a parcel being left unopened, uncollected or stored incorrectly after successful delivery.

This does not affect your statutory rights where the product itself was faulty or unsuitable when delivered.

Delivery delays

Occasionally deliveries may be delayed for reasons outside our reasonable control.

If you're concerned about an order, contact hello@katyscakery.com with your order number and we'll help investigate.